TXBA FAQs

Answers to the most common questions at TXBA.

Topics

We sell memberships to our TXBA Locals Program. Locals have online access to our entire library of courses, and our exclusive TXBA Pro Player which offers professional study tools.

We also sell TXBA Merchandise like T-Shirts, Mugs, & our own Power Lines guitar strings.

New courses will be offered for sale (as downloads) for a very limited time so that customers who are unable to use our Locals program can still buy them. Older courses are only available to members.

For purchases in the store, we accept all major credit cards and PayPal. However we are unable to accept PayPal for TXBA Locals subscriptions because our subscription software provider has not added support for that service yet.

Absolutely. You'll see the "Lock" icon in your browser URL bar indicating that all traffic to and from our server is encrypted.

If you're buying a physical product (shirt, mug, strings, etc...), you can find out what the exact shipping charges will by by adding all the items to your cart, then begin the checkout process. You'll see the final amount, including shipping charges, before you submit any payment information.

A membership in TXBA Locals costs $19.99/month (USD). We also offer a semi-annual and annual option for a reduced price. View current prices on the TXBA Locals Program page.

Joining the Locals is the ONLY way to access our catalog of courses, and use our TXBA Pro Player which has exclusive professional tools for studying.

Members also have a 30% discount on TXBA store items like strings, and TXBA merchandise.

If you've forgotten your password, check out the guide for resetting your TXBA Account Password.

If your card is declined during checkout for a specific reason (invalid card or security number, etc...), you'll see that error on the payment page.

But if you get a generic "your card was declined" message without any specific information, there's not much we can do help. In these cases you should call the bank that issued the card to see if they can give you any information.

TXBA Locals is a subscription program that allows you to view all TXBA courses online using our Pro Player tool.

You pay for each month up front, so the minimum commitment is one month.

Yes, you can cancel your subscription at anytime, and your subscription will stop auto-renewing at the end of the current billing cycle.

You'll immediately have access to any new courses that we release while you are a member.

It means that everything you need to watch the course is right on our website. You don't have to install any software, download any files, or keep track of anything. You simply find a course you want to watch, and start watching it right on the site.

The Pro Player is a tool that we built into our website that organizes all the materials for a course into one window for you. It has some advanced learning tools like slow motion, looping, chapter markers, and interactive tablature.

No. The Pro Player is a part of the TXBA website, so everything happens right inside your browser.

Absolutely. You can sign-in to your TXBA Locals membership from all your computers and mobile devices.

This FAQ is about the Pro Player, the tool that members of our TXBA Locals program use to watch courses online.

The Pro Player will work on any computer with a modern browser. We recommend:

  • Google Chrome (Mac or Windows)
  • Safari (Mac only)
  • Mozilla Firefox (Mac or Windows)
  • Internet Explorer (Windows only)

All the materials for a course can be viewed in the Pro Player. This includes:

  • Videos
  • MP3s
  • Interactive Tablature
  • PDF Diagrams / Exercises

Looping works for video and audio. You can also create loops in the tablature viewer by selecting a section of the tablature which will cause it to loop automatically.

Chapters are predefined "bookmarks" in videos that allow you to skip right to a specific part. The Pro Player has a chapter button that displays a list of any chapters we've created for the video you're watching.

Yes. Slow Motion will work on any computer or tablet, but will not work well on smartphones because smartphones usually force the video to play in fullscreen mode which covers up the slow motion controls.

We provide our videos with several different levels of quality. If the video looks slightly blurry or grainy, check to make sure the resolution is not set to 270p or 360p. These are really low quality versions that should only be used as a last resort. 720p is usually the best quality to use.

The video playback might not be smooth if your connection is not fast enough, or if your computer isn't powerful enough to play the higher resolution (HD) versions of the videos. In either case, try choosing a lower resolution (480p, 360p, or 270p) which should fix the problem.

Yes. The Pro Player should work great on any modern tablet.

Yes, but with a few limitations. Most smartphones will force videos to play in fullscreen mode. That means that our looping, slow-motion, and chapter controls can't be accessed while the video is playing. However, they will play just fine.

A TXBA Account is an account that you create on our website. You only need to create an account if you want to buy something, or to join the TXBA Locals program. When you create an account for the first time, you'll use your email address as your username, and choose a password.

Each time you buy a course, you'll have to sign-in to your account first. That way, your account page can display all your past orders with download links in case you need to re-download anything in the future.

No. Creating the account is free. You only pay money when you buy a course, or sign up for TXBA Locals.

Yes. You can watch all free content on the site without having an account.

If you've previously created an account, you cannot re-register with the same email address. If you try to create a new account with the same email address, you'll get an error message. If that's the case, you need to sign-in with your existing account instead of creating a new account.

We created a new version of our store and account system in July of 2014. If you had an account with our store before that, you'll need to re-register. We could not migrate all the old accounts over to the new system. Use the same email address to make sure we can find any old orders if you need support.

Yes, but we'll have to look up your order. Contact us via the Support Page so we can lookup your order and provide a new set of downloads.

No. DVDs were discontinued in 2016 because almost nobody was buying them after we started the TXBA Locals Program.

In January 2020 we stopped selling downloadable courses to focus on our TXBA Locals Program.

However, new courses that come out in the future will still be offered for sale for a limited time after release so that loyal customers who cannot join the Locals program can continue to buy them.