Troubleshooting Video Playback Problems

Common Problems

If you're reading this guide, it probably means you've purchased a course from TXBA and the videos aren't working properly. Although these problems are rare, they can be very frustrating. Luckily, these issues are usually easy to fix.

Using Windows?

If you're using a Windows computer, your system probably opens videos with Windows Media Player (or just "Media Player" as it's called in Windows 11).

VLC Media Player

If so, this player is very unreliable for playing QuickTime or MP4 videos, so we strongly recommend installing the free (and highly reliable) VLC player.

The VLC Player has resolved 99.9% of the video playback issues our customers have faced.

If even VLC Player struggles to play the videos, refer to the Corrupted Downloads section below.

VLC Media Player

Using A Mac?

Our videos should play without issue in QuickTime Player on any Mac. If you're having playback problems using the QuickTime player, here are a few troubleshooting steps.

Restart your computer, and see if the issues persist.
Install the VLC Player for Mac and open the videos in that player.

If neither of those steps works, keep reading.

Corrupted Downloads

Sometimes, if a course Zip file doesn't download completely, the videos can get corrupted. Surprisingly, a video player might still play part of a corrupted video—until it reaches the corrupted section, and then strange things happen.

So, if the powerful VLC Player doesn't resolve the issue, there's a strong chance the video you're playing is corrupted. To fix this, you should re-download the course. Delete any files you've already downloaded for this course, including the zip file, then download it again and check if the problem continues.

You can find all your courses listed on your My Courses page.

Still Having Trouble?

If you've tried all the steps listed here, it's time to contact support. Visit the Support Page to submit a new support ticket.

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